Terms and conditions

All products are made to order. The average lead time is 30 days.

Taxes and customs fees

All goods delivered within most of the EU countries are vatable both on the product and the shipping costs.
All orders outside EU are not taxable.
The current VAT rate for EU is 22%. Deposits are non-refundable.
Custom fees, import duties or any associated penalties are of the sole responsibility of the buyer.

Duties of the customer

Customer must always sign for the delivery as "goods received unchecked".
The customer must check the integrity of the goods and report any damage within the first two days from the delivery date.
In fact, the insurance pays only within the first 3 days (otherwise might assume that the damage has occurred lately).
The customer is also required to document the external signs of damage on the box which prove the damage was caused by the shipping company.

purple venetian mirror with flower
venetian mirror with transparent flowers
venetian mirror with colored squares
golden decoration on venetian mirror

What if something arrives broken?

We do always place utmost care in packing our mirrors, but when the parcel is shipped the delivery becomes a responsibility of the carrier.
Since we cannot guarantee for what happens when the package is in the hands of FedEx we do always cover every delivery by a full insurance.
If something arrives broken, you just have to email us the photos of the broken pieces and we will send you the replacement parts as soon as possible at no additional costs.
If you have a personal forwarding agent here in Italy, we can arrange the delivery with him.

www.venetian-mirrors.com is a brand of:

R designer SAS
Via D. Concini 6, 31015 Conegliano (TV)
VAT number: IT04440230268
Chamber of commerce registration number: TV - 350132